Five questions to ask before buying a 1300 number

Jan 01, 2020

Businesswoman on her mobile asking questions before buying a 1300 phone number

No business can survive without a way for customers to contact them. Even in our ever-digitalised world, the priority for every customer is to get in touch with you in a way that suits them best. It’s important, therefore, for every business to have communication channels that cater to every type of customer.

Telecommunications services can be a hefty part of your recurring business expenses, but they are critical. Telephone is still the number one way for customers to contact businesses (and, according to Bright Local this is a growing trend https://www.brightlocal.com/research/local-business-websites-and-google-my-business-comparison/), and a business 1300 number is a cost-effective way for you to stay in touch.   Getting a 1300 number for your business can be a confusing decision – what considerations do you need to weigh against each other? How do you choose the right number, at the right time, and with the right 1300 number provider? This quick guide will make sure you’re getting a business 1300 number at the right time, and choosing a reputable hosting company.

  1. What’s the actual monthly cost to provide and host my 1300 number?
  2. I already have a landline, so what extra benefits would a 1300 number bring to my business?
  3. When is the best time to get a business 1300 number?
  4. What 1300 number should I get?
  5. Will I own my business’ 1300 number?

  You want to determine if the provider you’re talking to is the right 1300 number host for your business. In other words, “Why should I choose you over another provider?” Are they going to provide you and your customers with exactly the service and experience you demand and expect? Does their business model complement yours?   Think about these points:

   There’s an abundance of 1300 number providers on the market, so once you’ve narrowed down your choices, make sure you ask each one the following 5 questions so you know that they operate in line with your business needs and expectations.  

What’s the actual monthly cost to provide and host my 1300 number?

It can be tempting to opt for the cheapest 1300 plan, and there are certainly a lot of 1300 number providers offering very low monthly fees. Typically, though, they won’t include many of the powerful features the number would normally come with. And you’re likely to be paying inflated prices for all calls (also called “call rates”).

Consider the type of support you’re likely to receive for such a low fee – if you’re only paying $10 a month how many minutes of a support team’s time would constitute a positive ROI for that telco?   Under no circumstances should you pay a hefty monthly fee for your 1300 number; after all, they don’t cost much for the provider to buy and host. The fee you pay should give you peace of mind that your business (and your customers) will be looked after in the way you expect. You want to be certain that the service the telco provides is adequate to suit your needs.   So, what sort of pricing information will help you determine if this is the right 1300 number hosting provider for you?

  At Communiqa we want businesses to be able to accurately predict their monthly telco expenses. That’s why we offer new 1300 number plans come with unlimited calls LINK TO OUR PLANS. We also don’t apply a fee to credit card payments. And our online portal means you can manage your 1300 number in real time and make changes to your configuration free of charge.

When you buy our $40 unlimited 1300 Office plan LINK TO OFFICE PLAN for your new business 1300 number, that’s all you’ll ever pay.  

I already have a landline, so what extra benefits would a 1300 number bring to my business?

As always, start with the basics. Does the 1300 number service provider actually know what their product does? And how well do they communicate the benefits it will bring to your business?   This question will help you determine if the company is interested in your business, or if they’re just trying to make a quick sale. You want to trust that your 1300 number provider understands how your business will benefit from the monthly cost of the virtual inbound number.   So, what sort of answers will help you determine if this is the right telco for your business?

 

When is the best time to get a business 1300 number?

Really, you’re the best judge of that. Here’s some things to consider:

If you answered yes to even one of these questions, it’s probably the right time for you to buy a 1300 number for your business.

READ MORE HERE ABOUT HOW TO BUY A 1300 NUMBER  

What 1300 number should I get?

You might have a specific number in mind, or you might not care what the sequence of digits in your 1300 number is. Bear in mind, that the Government (ACMA) LINK TO ACMA manages the sale of premium 1300 numbers also known as Smartnumbers. These are numbers that typically spell out a word (e.g. 1300 NUMBER), or have a memorable sequence (e.g. 1300 987 654).

It’s an unfortunate reality that most obvious 1300 Smartnumber words were sold decades ago, so you might be faced with the fact that the number you had set your heart on isn’t available. Here’s when you want your 1300 number provider to be a little creative.   What answer will help you determine if this is the right hosting provider for you? Helping you determine the best number will show you that the service provider really cares about doing what’s best for you and your business.  

 

Will I own my business’ 1300 number?

Leasing a 1300 number sometimes makes sense, but rarely. Owning the rights of use (“EROU”) to your number means that you’re tied to the service provider who owns the number. What if they decide to increase their fees? You won’t be able to port away to a more suitable provider.   And what happens when the leasing provider decides to remove the number from circulation (or sell it to a buyer with deep pockets) just as you’ve paid money for an expensive marketing campaign or office stationery? Plus, if you don’t own the number, the leasing provider could sub-lease it to one of your competitors! It’s best to always own your 1300 number to protect your brand and marketing expenses.   What answer will help you determine if this is the right hosting provider for you? This one’s easy: